FAQs

Frequently Asked Questions – Dalkeith Pet

1. Where do you ship from?

All orders from Dalkeith Pet are processed and shipped from our location within the United Kingdom to ensure reliable and timely delivery.

2. How long does delivery take?

Orders are usually processed within 0 to 1 working day.

Estimated delivery time is 2 to 5 working days, depending on your location.

3. Do you offer free delivery?

Yes, we offer free standard delivery on all orders over £50.00 within the United Kingdom.

Orders under £50.00 are charged a flat delivery fee of £4.99.

4. Can I return an item if I am not satisfied?

Yes, you may request a return within 30 days of delivery, provided the item is unused, unopened, and in its original packaging.

5. Which items cannot be returned?

For hygiene and safety reasons, we cannot accept returns on the following items:

Opened pet food or treats
Opened grooming or health products
Used pet beds or pet clothing
Flea or worming treatments
Clearance or final sale items
Gift cards

6. What should I do if my item arrives damaged?

If your item arrives damaged or incorrect, please contact us within 3 days of delivery.

Include clear photos of the product and packaging, and our team will arrange a replacement or a full refund.

7. How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number so you can monitor your delivery.

8. What payment methods do you accept?

We accept secure online payments through major credit cards (Visa, Mastercard, American Express, Discover) and other payment methods available at checkout.

9. How can I contact customer support?

You can contact our support team using the details below:

Store Name: Dalkeith Pet

Business Address: 5 High St, Dalkeith EH22 1JB, United Kingdom

Phone: +44 0131 663 3950

Email: support@dalkeithpet.com

Customer Service Hours: Monday to Friday 9:00 AM to 5:00 PM

Order Cut Off Time: 5:00 PM (GMT UTC+0)